Frequently Asked Questions
What’s Included?
Absolutely! If you’d like us to focus on certain areas or add extras like inside oven cleaning or inside fridge cleaning, just let us know when booking.
Can I request special tasks or extras?
Do you offer eco-friendly cleaning supplies?
Yes! We use non-toxic, eco-friendly cleaning products that are safe for kids, pets, and sensitive allergies. Ingredients include vinegar, mild dish soap, and essential oil — no bleach or harsh chemicals.
A deep clean includes everything from our standard service plus detailed baseboard and trim cleaning, extra scrubbing in kitchens and bathrooms, and more time spent on hard-to-reach areas. Ideal for first-time clients or seasonal cleaning.
What is included in a deep clean?
What is included in a routine cleaning?
Our routine cleaning includes dusting all surfaces, wiping countertops, cleaning bathrooms, vacuuming, and mopping floors. We also empty trash bins, tidy up, and clean mirrors and glass. Perfect for keeping your cleaning needs.
Trust and Safety?
You can review our full moppers Cleaning Service terms and conditions anytime on our Terms and Conditions page. This document covers booking policies, cancellations, payments, and client responsibilities. We recommend reviewing it before your first cleaning so you know exactly what to expect.
Where can I find your terms & conditions?
Can i trust my cleaning professional?
Yes. All of our cleaners are carefully vetted, background-checked, and trained to meet our high cleaning standards.
If something wasn’t cleaned to your expectations, contact us within 24 hours of last visit and well return to make it right at no extra cost.
What is your satisfaction guaranteed and refund policy?
No. Many clients provide a lockbox, temporary key or garage code so we can clean while they’re away. If you prefer to be present during cleaning, that’s fine too — our team is friendly, respectful, and tries our best to always arrive on time.
Do I need to be home or in the office during my cleaning appointment?
Your trust matters to us. All cleaners undergo extensive background checks, we are fully insured, and payments are processed securely. We also treat your keys, access codes, and personal information with care and confidentiality. For more information about how we collect, use, and protect your information, please review our Privacy Policy.
How does Moppers cleaning service protect my safety and privacy?
Specialized Services
Do you work with Realtors and properties?
Yes. We partner with local Realtors and property managers for pre-listing, move-in/move-out, and turnover cleaning services.
Do you clean apartments and common areas?
We work with property managers and HOAs to clean apartment common areas, lobbies, hallways, and leasing offices.
We do offer post-construction cleaning in removing dust, debris, and residue from renovations and new builds. We use commercial grade equipment during the cleaning process. We are able to serve both residential and commercial post-construction clients.
Do you offer Post-construction Cleaning?
Yes. Our move-out cleanings include deep cleaning kitchens and bathrooms, wiping inside cabinets, cleaning inside kitchen appliances, and ensuring the home is ready for its next resident.
Do you offer Move-in/Move out Cleaning?
Booking & cancelation
We ask for at least 24 hours notice for cancellations or reschedules to avoid a fee. We understand life happens and try our best to get you rescheduled.
What if I need to cancel my cleaning appointment?
Our minimum requirement is usually 48 hours, but we try our best to accommodate all requests. For best availability, we recommend booking at least a week in advance.
How far in advance should I book a cleaning?
How many cleaners will you send per visit?
We typically send one to three cleaners depending on your home size and the scope of work. This ensures your cleaning is thorough and efficient.