Terms & Conditions

Effective Date: May 20, 2026

These Terms and Conditions (“Terms”) govern bookings and services provided by Moppers Cleaning Service LLC (“Moppers Cleaning Service,” “Company,” “we,” “us,” or “our”).

By booking, scheduling, purchasing, or receiving services from Moppers Cleaning Service, whether online, by phone, by text, by email, or otherwise, you agree to these Terms.

If you have a separate written and signed contract with Moppers Cleaning Service, including a commercial services agreement, that contract controls to the extent it conflicts with these Terms.

1. Applicability

These Terms apply to all residential, apartment community, and other service bookings made with Moppers Cleaning Service unless a separate written contract states otherwise.

Recurring services are provided on an ongoing basis and may be canceled by either party in accordance with these Terms unless otherwise stated in a written contract.

2. Scheduling

Appointments are scheduled directly through communication with our team (phone, email, or text).

We do not offer online booking at this time.

Clients will receive confirmation once a service date and time are agreed upon.

Quotes are based on the information provided at booking and are subject to adjustment if the condition, size, scope, or circumstances of the property were materially inaccurate or incomplete.

We are not liable for booking platform interruptions, delays, or errors beyond our reasonable control.

3. Payment Terms

We currently accept the following payment methods:

  • Wire Transfer

  • Apple Pay

  • Zelle

  • Cash App

  • Other approved digital payment methods

Payment is due upon completion of service unless otherwise agreed in writing.

Failure to submit payment on time may result in:

  • Late fees

  • Suspension of future services

Additional charges for extra work, added services, or changes in scope will not be charged without client approval, except for fees expressly authorized by these Terms, including cancellation fees, lockout fees, and other charges permitted under these Terms.

If a payment fails, is declined, or cannot be processed, we may pause or suspend future service until payment information is corrected and all outstanding balances are paid. We reserve the right to pursue collections and recover fees, costs, and other amounts legally permitted.

4. Pricing and Quote Adjustments

Our quotes are based on the information provided by the client at the time of booking.

If the actual condition, size, scope, or circumstances of the property differ materially from what was represented, we reserve the right to adjust pricing or scope. When reasonably practicable, we will notify the client and seek approval before proceeding.

We may also review and adjust recurring service pricing from time to time with notice.

5. Cancellations, Reschedules, and Lockouts

We require at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations within less than 24 hours may be subject to a cancellation fee

  • Same-day cancellations or no-shows may be charged up to 50% of the service cost
    If we are unable to access the property at the scheduled appointment time for any reason not caused by us, including lockout, missing code, inaccessible key, alarm issues, or no safe access, the client will be charged 50% of the booking fee.

    We reserve the right to waive any cancellation, rescheduling, or lockout fee in our sole discretion.

6. Arrival Window and Delays

Our arrival window is up to one hour before or one hour after the scheduled service time.

If we expect to arrive outside that window, we will make reasonable efforts to notify the client.

Weather, traffic, illness, emergencies, vehicle trouble, scheduling changes, utility outages, unsafe conditions, and other circumstances beyond our reasonable control may result in delays, rescheduling, or cancellation.

7. Satisfaction Guarantee and Re-Cleans

We strive to deliver high-quality service every time.

If you are not satisfied:

  • You must notify us within 24 hours of service completion

  • We will return to address the issue at no additional cost
    Our sole obligation for quality-related complaints is to provide one free re-clean of documented missed areas. Re-cleans do not include new tasks, new areas, or upgraded services not included in the original booking.

Refunds are not guaranteed but may be issued at our discretion.

8. Liability

While we take great care in our work, Moppers Cleaning Service LLC is not responsible for:

  • Pre-existing damage

  • Normal wear and tear

  • Items not secured or improperly installed

  • improperly secured or hung items

  • fragile, unstable, or defective items

  • sentimental, special, or one-of-a-kind value beyond demonstrable actual value

  • damage caused by client-supplied equipment or products

  • damage we cannot verify as caused by our service

Any claims must be reported within 24 hours of service.
We must be given a reasonable opportunity to inspect the issue before any repair, replacement, or third-party work is performed.
If we determine that we are responsible, our sole option will be to:

  • re-clean,

  • repair,

  • replace, or

  • reimburse the item at its actual cash value,

at our discretion.
To the fullest extent permitted by law, our total liability for any claim arising out of or related to a specific service appointment is limited to the amount actually paid for that specific service appointment.

We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of use, loss of revenue, loss of profit, or emotional distress.

Nothing in these Terms limits liability where such limitation is prohibited by law.

9. Safety Conditions

For the safety of our team:

  • Aggressive pets must be secured

  • Unsafe or hazardous conditions must be disclosed in advance

We reserve the right to refuse or stop service if conditions are deemed unsafe.

10. Recurring Services

For recurring clients:

  • Pricing may be adjusted based on property condition over time

  • Missed cleanings may result in a higher rate for the next visit

11. Photos and Documentation

We may take before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation.

These photos are for internal use unless the client gives express written consent for marketing use.

We may request marketing permission separately. Refusing marketing permission will not affect service eligibility.

12. Team Assignments

We may assign one or more team members, employees, contractors, or service providers to a job depending on the size and needs of the service.

We may change team assignments at any time due to illness, scheduling, availability, promotions, workload, client needs, or other operational reasons. We do not guarantee that the same individual or team will be assigned to each visit.

13. Direct Hiring / Non-Solicitation

Clients agree not to directly hire or solicit any current or former Moppers Cleaning Service LLC team member, employee, contractor, or service provider for cleaning-related work for a period of 12 months from the date of that person’s last service at the client’s property, unless Moppers Cleaning Service LLC gives prior written consent.

If a client directly hires such a person in violation of this section, the client agrees to pay Moppers Cleaning Service LLC a placement fee equal to 50% of the amount Moppers Cleaning Service LLC would have charged for the cleaning-related work performed.

14. Holidays and Scheduling Adjustments

We may adjust service schedules due to holidays, weather, staffing needs, emergencies, or other business reasons. We will make reasonable efforts to notify clients of schedule changes or closures.

15. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

16. Dispute Resolution; Arbitration; Governing Law

These Terms and any dispute arising out of or relating to them or our services are governed by the laws of the State of California, without regard to conflict-of-law principles.

Except for claims properly brought in small claims court and except for requests for temporary or preliminary injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration in Santa Barbara County, CA.

The parties waive any right to participate in a class action, class arbitration, or representative proceeding.

Any arbitration award may be entered and enforced in a court of competent jurisdiction. California recognizes written arbitration clauses as generally valid and enforceable.

17. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updated versions will be posted on our website.
Changes will apply prospectively. Bookings already confirmed will generally remain governed by the Terms in effect at the time of booking unless otherwise agreed.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver of that provision.

These Terms, together with any applicable quote, booking confirmation, and any separate written contract, form the entire agreement between the client and Columbus Cleaning Service regarding the services covered.

18. Contact Information

For questions or support, please contact:
Moppers Cleaning Service LLC
Phone: (805) 500-8748
Email: Support@mopperscleaning.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.