1. Information We Collect

We may collect the following categories of personal information:

Identifiers:

• Name

• Phone number

• Email address

• Service/property address

Customer Records:

• Service requests and quote details

• Communication history (calls, texts, emails)

Commercial Information:

• Records of services requested or completed

Internet Activity (Limited):

• Website usage data (via cookies or analytics tools)

Sensitive Personal Information:
We do not intentionally collect sensitive personal information (such as SSN, driver’s license, or financial account credentials).

2. How We Use Your Information

We use your personal information to:

• Provide quotes and cleaning services

• Communicate regarding scheduling and service updates

• Process payments through third-party providers

• Improve our services and customer experience

• Maintain internal business records

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Employees or contractors to fulfil services

• Payment service providers (Apple Pay, Zelle, Cash App, wire transfer systems)

• Service providers (e.g., website hosting, communication tools)

• Legal authorities if required by law

4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Right to Know: Request what personal information we collect, use, or disclose

• Right to Access: Request a copy of your personal information

• Right to Delete: Request deletion of your personal data

• Right to Correct: Request corrections to inaccurate information

• Right to Limit Use of Sensitive Information: (Not applicable as we do not collect it)

• Right to Opt-Out of Sale/Sharing: We do not sell or share personal information

5. Exercising Your Rights

To submit a request, please contact us:

• Phone: (805) 500-8748

• Email: support@mopperscleaning.com

We will verify your request and respond within the timeframe required by California law (typically within 45 days).

6. Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will receive the same level of service regardless of your request.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

8. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyze website performance

You can disable cookies through your browser settings.

9. Third-Party Services

We use third-party services (such as payment platforms and communication tools). These services have their own privacy policies, and we are not responsible for their practices.

10. Data Security

We take reasonable administrative and technical measures to protect your information. However, no system is completely secure.

11. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

13. Contact Information

For questions or privacy-related requests:

Moppers Cleaning Service LLC
Phone: Phone: (805) 500-8748

Email: support@mopperscleaning.com

14. “Do Not Sell or Share My Personal Information” Notice

Moppers Cleaning Service LLC does not sell or share your personal information as defined under California law.

By using our services or submitting your information, you acknowledge that you have read and agree to this Privacy Policy.